Privacy policy

Privacy Policy

Showroom-X Pty Ltd – trading as WeWearAustralian (ABN: 32 633 789 750) and its related companies understand that your privacy is important and ensures that your personal information is handled in accordance with the Privacy Act 1988 (Cth) (Privacy Act), and GDPR. This Privacy Policy sets out the basis on which we collect and process your personal data through your use of our website, and/or signing up for newsletters and other marketing activities either in store or online. We are the primary data controller for the purposes of this website and our registered head office is 67 Tuckfield Street Fremantle 6160, Australia. Any changes we make to this policy in the future will be posted on this page and, if appropriate, notified to you by email so please check this page regularly. Last updated: 16/02/2020

Purpose for Handling Personal Information

Personal information is information about you, such as your name, contact details and records of your dealings with us. We collect, hold, use and disclose personal information:
To process transactions and deliver products to you
To communicate with you
To assess applications for employment
To maintain our business records and to otherwise run our business
For purposes disclosed to you and to which you have consented
For purposes that you would otherwise reasonably expect
For any other purposes required or permitted by law

Collection of Personal Information

We collect personal information such as an email address, mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria and shopping history from our customers, business contacts, prospective employees and other individuals with whom we deal. We only collect personal information by lawful and fair means.
We collect information in several ways which are listed below:
In store or on wewearaustralian.com
When you use or enter your personal information into wewearaustralian.com
When you register as a customer in store
When you sign up to our marketing campaigns like our Newsletter
When you contact us by telephone, email, or chat
When you enter any event, prize draws or competitions run by us
When completing any forms for transactional, employment or other purposes
When you buy products or gift certificates (details of transactions in store or online)
When you click through from marketing emails to our website
When you visit our website – we may use cookies to remember previous visits and track pages viewed
When you visit wewearaustralian.com the web server may automatically record your public IP address
We use Inside Chat, which involves cookies to track consumer activity and log chat activity. While we do not intentionally collect personally identifiable information via Inside Chat, we may aggregate data collected on our site. You may opt out of tracking by following the advice in this Privacy Policy.

Collection of Website Usage Information

Our website uses cookies. A cookie is a small text file saved on your device to remember your preferences and improve your browsing experience.
Cookies used do not identify you personally but help us analyse trends and enhance usability. You can reject cookies in your browser, though this may limit some website features.
Cookies used:
_cfduid: Speeds up page loads and overrides security restrictions by IP. Strictly necessary.
_ga: Google Analytics identifier to track visits and session data. Performance.
_gat_UA-NNNNNNNN-NN: Google Analytics throttle control for high-traffic sites. Performance.
currency_code: Remembers preferred currency. Performance.
frontend: Stores session ID and cart items. Performance.
geoip_store_code: Identifies access country. Performance.
inside-au: Supports live chat. Performance.
fs_uid: Improves usability and customer experience. Performance. IP addresses help analyse site usage, track movements, and gather demographic data. We also use pixels and tags to enhance experience but do not link these to personal information.
You can manage cookies at aboutcookies.org.

Processing and Disclosure of Personal Information

We use and disclose your personal information only for the purposes described in this policy. We may disclose your personal information to:
Service providers (IT, delivery, email marketing, payments)
Related companies and business partners
Professional advisers (lawyers, accountants, auditors)
Government and legal authorities as required
In doing so, personal information may be transferred outside of Australia or the European Economic Area (EEA). We ensure all third-party providers meet strict privacy and security standards and hold written agreements to that effect. By submitting your data, you agree to this transfer and processing.

How We Use Your Information

We collect only the information needed to:
Carry out business
Provide services requested by you
Keep you updated on products and news
We only use your data under lawful reasons permitted by the Privacy Act and GDPR:
To fulfil a contract (e.g., product orders)
To meet legal obligations
With your explicit consent
Examples of data use:
Name, contact, delivery details: to process orders, update deliveries, link online/in-store records, provide account access and support
Payment info: to complete transactions (not stored on our servers)
Contact history: for tailored support
Purchase/wishlist history: for personalisation, delivery, staff training
Back-in-stock alerts: to notify you
Browsing/device data: to improve website usability and display correct language/currency
We retain your data as long as necessary for our operations and legal compliance. We periodically review retention and take measures to minimise held data.

Security of Information

We use reasonable efforts to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Credit card numbers are transmitted securely via SSL and never stored on our servers. We use third-party platforms to manage marketing, delivery, payments, IT and more. These partners are contractually obligated to ensure confidentiality and data protection.

Marketing

We may use your personal data to inform you of new products, offers, events and store news. You must opt-in to receive marketing communications, and you can opt out at any time by following the instructions in our emails. Allow up to 48 hours for this change to take effect.

Changes to Policy

We may update this Privacy Policy at any time without prior notice. The current version will always be available on our website. Our Privacy Policy explains how we manage your personal information, how to access or correct it, and how to make a complaint.

Complaints or Questions

If you have any questions, comments, or complaints, please contact Customer Service.
You also have the right to lodge a complaint with: Office of the Australian Information Commissioner (OAIC) www.oaic.gov.au