Customer Care
Returns
A lot of care, time and consideration goes into selecting pieces we love and believe you'll cherish too. If something isn't right, we're here to help — with free returns in store, or a shipping label to send your items back. A $10.00 returns fee is deducted from your refund.
Start a return14
Days to lodge
your return
$10
Returns fee
by mail
Free
Returns
in store
3 yrs
Store credit
validity
The Process
How to return
Step 01
Lodge your request
Submit a return request through our Returns Portal within 14 days of receiving your order. We'll review it and notify you once it's approved.
Step 02
Post it back
Once approved, you'll be provided with a returns label. Please post the item back within 3 days of approval. Returning in store? All returns must still be lodged in the portal first.
Step 03
Refund or credit
Once your return reaches our team it's checked and approved, then we issue your refund to the original payment method, or a store credit valid for three years.
Eligible for return
- Full-price items in original, unused condition
- All original designer & WeWearAustralian tags and packaging attached
- Free from makeup and perfume
- Lodged within 14 days of delivery
Final sale — not eligible
- Undergarments, swimwear & earrings
- Skincare, perfumes & body / wellness products
- Artworks
- Custom made-to-order garments
- Sale items
Shipping fees are non-refundable. Unauthorized or late returns will not be accepted and will be returned to sender. Due to health and hygiene reasons, the items listed above are final sale.
Good to Know
Special cases
Pre-orders
Deposits are non-refundable if you change your mind. Once goods have shipped and been received, our standard return policy applies. If we're unable to fulfil your pre-order, you'll receive a full refund to your original payment method.
Made-to-order
Custom made-to-order garments are not eligible for return unless faulty, due to the customisation and care involved in creating your one-of-a-kind piece.
Faulty or damaged
In the unlikely event an item arrives faulty or damaged, we'll gladly offer a full refund, exchange, or store credit. Please open your package on arrival and contact us right away at customercare@wewearaustralian.com.
At 69 Mercer Street
In-store returns
We accept returns for a refund or credit note on all eligible in-store purchases within 14 days. Items must be unworn and in their original condition, with proof of purchase. To make a return in-store, simply bring your order into our SoHo flagship store within 14 days of your original purchase.
Questions?
We're here to help
For any questions about your return or the progress of your order, our customer care team is happy to assist.
Email customer care