Returns Policy

A lot of care, time and consideration has gone into selecting pieces that we love and believe you will cherish too. If for any reason you are not satisfied with the pieces you have purchased, or if there is something incorrect with your order, please accept our sincere apologies. We offer free returns in store, or will provide a shipping label for you to return your items back to us. The returns fee is $10.00 and will be deducted from your refund amount. 

We are happy to offer a refund or store credit on any full-price and eligible provided that a return request has been submitted and sent back to us within 14 days of receiving your order.

Items must be unused, with all original designer and/or WeWearAustralian tags and packaging still attached and intact. Items must also be free from makeup and perfume, so we kindly ask that you take care when trying garments on.

Any shipping fees are non-refundable. Unauthorised or late returns will not be accepted or processed and will be returned to sender. 

Due to health and hygiene reasons, certain items are not eligible for return. These include undergarments, swimwear, earrings, and wellness products such as skincare, perfumes, and body products. Additionally, artworks, custom made-to-order garments, and sale items are considered final sale and are not eligible for return.

In-store Returns Policy

We accept returns for a refund or credit note on all eligible in-store purchases within 7 days. Items must be unworn and in their original condition, with proof of purchase. 

How to Return

To begin your return, please lodge a return request via our Returns Portal here. Once your request is approved, you will be notified and provided with a returns label. Please post the item back within 3 days of approval.

If you are returning in store, all returns still must be lodged in our returns portal before coming into store.

Once your return reaches our returns team, it will be checked and approved. After that, we will issue your chosen method of refund or store credit. Refunds will be returned to your original form of payment, or a store credit will be issued. Store credits are valid for three years from issue date.

Special Cases

For pre-orders, deposits are non-refundable if you change your mind. However, once the goods have shipped and been received, our standard return policy applies. If we are unable to fulfil your pre-order, you will receive a full refund to your original payment method. If you have any concerns regarding your pre-order, please reach out to customercare@wewearaustralian.com.

Custom made-to-order garments are not eligible for return unless they are faulty, due to the customisation and care involved in creating your one-of-a-kind piece.

In the unlikely event that you receive an item that is faulty or damaged, we will gladly offer a full refund, exchange, or store credit. Please open your package as soon as it arrives and contact us right away at customercare@wewearaustralian.com so we can advise you on the next steps.

QUESTIONS?

Should you have any questions regarding your return or the progress of your order, please contact us at customercare@wewearaustralian.com.