Returns

Returns Policy

A lot of care, time and consideration has gone into selecting pieces that we love and believe you will cherish too. If for any reason you are not satisfied with the pieces you have purchased, or if there is something incorrect with your order, please accept our sincere apologies.

We are happy to offer a refund, exchange, or store credit on any full-price fashion orders provided that a return request has been submitted and approved within 7 days of receiving your order. Don’t worry – this is quick and easy to do (more details below). Your returned item must be sent within 7 days of the return request approval, and WeWearAustralian must be provided with a valid tracking number.

Items must be unused, with all original designer and/or WeWearAustralian tags and packaging still attached and intact. This is essential, and we appreciate your understanding. Items must also be free from makeup and perfume, so we kindly ask that you take care when trying garments on.

Please note that return postage charges are the responsibility of the sender unless the garment is faulty, in which case WeWearAustralian will cover the return postage. Duties and taxes are non-refundable. Unauthorised or late returns will not be accepted or processed.

Due to health and hygiene reasons, certain items are not eligible for return. These include undergarments, swimwear, earrings, and wellness products such as skincare, perfumes, and body products. Additionally, artworks, custom made-to-order garments, and sale items are considered final sale and are not eligible for return.

Process for Returns

For items shipped directly from our partner designers, our team will provide you with the appropriate return address and instructions for processing your return. This allows us to work directly with our partners, reducing the carbon footprint of your order and minimising waste. We thank you for supporting this more sustainable approach.

To begin your return, please lodge a return request via the Returns Portal on our website through your account or by emailing customercare@wewearaustralian.com. Once your request is approved by our customer service team, you will be provided with the return address. Please post the item back within 7 days of approval using a tracked courier service. Be sure to send your tracking number to customercare@wewearaustralian.com, as we are unable to process returns without this.

Once your return reaches our warehouse (typically within 7–14 business days), it will be checked and approved. After that, we will issue your chosen method of refund, exchange, or store credit. Refunds will be returned to your original form of payment.

Special Cases

For pre-orders, deposits are non-refundable if you change your mind. However, once the goods have shipped and been received, our standard return policy applies. If we are unable to fulfil your pre-order, you will receive a full refund to your original payment method. If you have any concerns regarding your pre-order, please reach out to customercare@wewearaustralian.com.

Custom made-to-order garments are not eligible for return unless they are faulty, due to the customisation and care involved in creating your one-of-a-kind piece.

In the unlikely event that you receive an item that is faulty or damaged, we will gladly offer a full refund, exchange, or store credit. We take great care in packing your orders, and if we have missed anything, we are truly sorry. Please open your package as soon as it arrives and contact us right away at customercare@wewearaustralian.com so we can advise you on the next steps.

Store credits are valid for 1 year from the date of issue.

QUESTIONS?

Should you have any questions regarding your return or the progress of your order, please contact us at customercare@wewearaustralian.com.